Proven Methodology for Successful Solutions
InterVision’s six time-tested methodologies are the backbone of our company. We don’t just recommend a solution; we architect a detailed roadmap, follow the plan, implement it and support the solution using these methodologies.
Our clients are trying to compete using technology, so part of our process is to understand their business value proposition so we can determine the most effective and cost-efficient solution specifically for them using our methodologies:
Architecture refers to the high-level standards, policies, and best practices that we use as guidelines for designing our customers’ systems. This typically includes physical topology, basic requirements, and fundamental configuration practices. Because many manufacturers publish their own suggested architecture practices that their products fit into, InterVision follows these guidelines while assisting our customers to adapt these generic practices to their specific needs.
System-design is the application of architectural guidelines to a specific task or project. When developing our designs, we pay very close attention to manufacturer brand selection, topology review and approval, a scope of work definition, and product and service quotes. Each design is headed by a lead engineer who is responsible for all facets of the design.
Once the design is accepted engineering begins, which includes planning every detail of the system configuration. Complete documentation is also created during this process. Documentation is typically reviewed and delivered before an actual installation occurs. However, it is common to require some documentation updates to be completed and delivered after the installation. We often document fundamental administrative procedures related to the ongoing maintenance of the solutions we provide.
Our implementation efforts focus on 100% customer satisfaction, culminating in a signed document from our clients.
A project manager handles the implementation of all but the smallest tasks, using the tools and charts typical of professional project management. The lead engineer and the project manager work very closely together throughout the project, and together attend all regularly scheduled status meetings. Together, these two individuals accept responsibility for the success of the project.
We test every implementation before it actually goes into production. Before an installation occurs, the test plan is accepted by the client. Each test is unique to a given project and is designed to determine that systems are both functioning properly and meeting performance requirements.
After a successful implementation, our engineering staff will be onsite and available for support as the system goes into production for the very first time. We will remain onsite, returning daily, until the system is proved stable and the customer’s administrative staff feels comfortable with it. It is typical of many projects to require meetings to continue after an installation to wrap up any issues, coordinate follow-up training, present final documentation, and reach the point where the customer is completely satisfied with the results and declares the project officially complete.