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InterVision Systems has developed integrated information technology solutions since 1993. We pride ourselves on acting as a "trusted advisor" to our clients. We maintain a breadth of knowledge about end-to-end technologies with specific expertise in computer and storage systems, high speed networking, data availability, and systems and network management. Our engineers have certifications from many of our key technology partners in these areas.

The InterVision team, our Professional Services Organization, initially performs a need analysis to identify a company’s core challenges. Then we architect a solution using best of breed technologies before selecting software or hardware resources. That way, we assure that we are offering the best solution while maintaining the control and quality of the solution.

Our Professional Services Organization has a track record of success with many effective technology implementations to our credit. Three factors account for this success

  1. An absolute commitment to identifying the best solution for each client

  2. Strong planning and good communication

  3. An outstanding methodology comprised of the following six components: Architecture, Design, Engineering, Implementation, Testing, and Support

InterVision's Professional Services Organization is comprised of a team with great people skills, strong project management capabilities, and in-depth knowledge of the latest technologies.

InterVision Call Center

The InterVision Call Center (ICC) is a telephone support service for InterVision customers who desire additional support resources beyond the OEM (Original Equipment Manufacturer) support agreements. ICC support is only available for systems provided by InterVision Systems.

Typically, ICC contracts are purchased to enhance support of integrated systems with components from more-than-one manufacturer. This assistance may be of value in determining the proper escalation path and handling escalation of issues with OEM support services.

ICC services cannot be used as a substitute for OEM support agreements. All products supported by an ICC contract must also be supported through an OEM support agreement with an equal or greater range of support hours. The ICC must be authorized to open cases through the OEM support agreement on behalf of the customer for all supported products.

Response Times

Monday through Friday, from 8am to 5pm Pacific time (excluding holidays,) a telephone queue is provided to customers that call-in to the ICC, and calls are taken on a first-come, first-served basis. Optionally, a voicemail can be left which will prompt a pager-call to an on-call support engineer. It will take a maximum of 4-hours for a support engineer to respond during normal business hours.

Similarly, if a Call Center receptionist is reached, a case is opened and a support engineer is not immediately available, it will take a maximum of 4-hours for a support engineer to respond during normal business hours.

For after-hours, weekends, or holiday emergencies, a voicemail can be left which will trigger a pager-call to an on-call support engineer. It will take a maximum of 2-hours for a support engineer to respond to a system-down, emergency voicemail that is left during these times.

Onsite Support

The ICC support contracts do not include any onsite support provisions. If onsite support is required, it should be included in the OEM support agreement so that it can be accomplished through escalation to the product manufacturer. If onsite support from InterVision is necessary, this can be arranged through your InterVision Sales Representative per the normal rates for InterVision Professional Services.

System Qualifications

ICC support is only available for systems provided by InterVision Systems. Annual support agreements may only be purchased for systems that have been implemented and documented by InterVision's Professional Services Organization (PSO).

Authorized Persons

Pre-authorized individuals or specific personnel may only use annual support agreements. Any pre-authorized person may direct us to enter additional authorized names into our database.

Appropriate Use

The ICC support services are not intended as a substitute for product training. Authorized persons should be trained and qualified to work on the systems that are supported. If continued abuse becomes apparent, we may suggest training, and take further action as necessary.

Annual agreements will only cover systems that are defined at the beginning of a contract. There is no provision for adding other products/systems under a pre-existing contract. Different systems, implemented under different projects, must be covered under different contracts.

No-Contract Calls to the ICC

Calls to the ICC that are not covered under a current contract will be responded to in a best-effort time-frame. Only 10 minutes/issue will be allowed with a support engineer at no charge. If more than 10 minutes is required, a $500 charge will be required before the case-work can continue. All other restrictions and qualifications still apply.

Service Level Expectations

Every effort will be made to provide timely and helpful assistance through the ICC. However, no guarantee of timely problem resolution is implied. The ICC is simply an additional resource for our system-integration customers who desire a vehicle for continued support from our PSO engineers in a more economical and convenient package than on-going consulting might provide.

Given the diversity of systems that InterVision sells and supports, there may at times be a skills mismatch with the engineer that initially takes the call, and an internal ICC escalation may be required to move the case forward. If this is necessary, the escalation will be carried out on a best-effort basis, with no guarantees of how quickly our best resource may become directly available. Drawing on other escalation resources that may be indirectly involved.


For more information please contact at 408.980.8550

Integration Lab

To assure that we are always able to provide our clients with the best-of-breed solutions in the ever-changing technical arena, InterVision is constantly doing research and looking forward to identify the next world-changing ideas. We’ve set up an internal lab to test our partners’ products before we incorporate them into our solutions.

Our state-of-the-art Integration Lab is located at our corporate facility in Santa Clara, California and is constantly leveraged for the following uses:

  • System integration, configuration, and burn-in prior to customer delivery
  • Customer solution testing
  • Vendor product testing
  • Vendor product training
  • Product demonstrations
  • Solution research
  • Call Center support

It is a restricted access, air-conditioned facility that is wired with both copper and fiber-optic cabling. It has switched VLAN support for private test lab, firewalled lab, and unsecured Internet lab environments.

There is a constantly changing flow of products through the lab. A current snapshot of the lab would include products from: Network Appliance, Sun, HP, SGI, Dell, Microsoft, Brocade, Intransa, Arkivio, Extreme Networks, Cisco Systems, NetScreen, Symantec, Red Hat, and others.

Storage solutions currently running include: Fibre-Channel SAN, IP-SAN, NAS, and, DAS.

InterVision Assessment of Current Conditions

An IV storage assessment is comprised of a multi-phased approach. The logistical and strategic approaches are outlined within this document. Each of these approaches lay the foundation for addressing the following scenarios:

Development of a Storage Solution which abides by the customer’s requirements

  • Requirement(s) for Security Compliancy
    • Proper Architecture for Data Classification
    • Adherence to internal company policies
    • Operational requirements
    • Public Compliancy, such as Sarbanes Oxley, HipAA, PCI, etc.
  • Measurement of current data footprint
  • Measurement of Application usage and load
  • Measurement of Disaster Recovery needs
  • Measurement of Highly Available scenarios
  • Meeting the customer's particular Service Level Agreements
  • Measurement of storage and system consolidation
  • Capacity planning and Scalability solution(s)
  • Measurement of storage vendor capabilities