Client Service Management

Enhanced service management & deeper coverage
Extending Beyond Managed IT Services

Client Service Management provides tightly-bound service personnel, trained and capable of providing ongoing consultation, change management and support for InterVision’s Managed IT Services. These designated experts augment the engineering support team to provide  alignment with your business initiatives as determined by a mutually defined service management plan.

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We appreciate InterVision’s white-glove service platform, which allows our executive and technology teams to rely on them for expert guidance and support.
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Choosing the Right Enhanced Support for You

InterVision designs Client Service Management engagements tailored specifically to enhanced your Managed IT Services: Choose from 20, 40, 80, 160 hours per month.

Client Service Manager (CSM)

Provides extended administration based on the number of hours per month purchased:

  • Client relationship management and service coordination
  • Service(s) oversight and administration
  • Incident and problem management
  • Change coordination
  • Release coordination
  • Availability advisement
  • Performance advisement
  • Capacity advisement
  • Life-cycle management
Client Service Engineer (CSE)

Provides enhanced technical expertise in these areas:

  • Incident and problem management
  • Change oversight and/or execution
  • Release oversight and/or execution
  • Availability administration
  • Performance administration
  • Capacity administration
  • Life-cycle administration
  • Technical advisement
Harness the Benefits of InterVision’s Managed Model
Gain a Predictable Cost Structure

Consider the hours spent managing vendors, troubleshooting issues and applying patches. Add to that the average cost to productivity when a device goes down. With our managed approach, you won’t have CapEx spikes or surprise expenses impacting your budget.

Leverage Decades of Experience

When you partner with InterVision, you’ll have access to over 125 in-house certified engineers and a named team dedicated to your success. With expertise across cloud, on premise and hybrid solutions, you can extend your capabilities without months of onboarding and the pain of making new hires.

Scalable & Always Working

24×7 monitoring and support of your network and devices  is precisely what you get with Managed IT Services. Customization abounds with SLAs based on coverage hours, devices monitored and after-hours support requirements. With additional client management services available Managed IT Services extends your IT’s resource reach.

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Managed IT Services Suite
Managed Network Services
Managed Network Services
Managed Server & Storage
Managed Server & Storage
Monitoring Services
Monitoring Services
Managed OS Patching
Managed OS Patching
Align IT Strategy to Business Outcomes

Businesses now expect more from their IT teams than ever. If you’ve been tasked with a strategic initiative and realized you can’t do it alone, InterVision delivers the outcomes that matter most.

Harden Your Resiliency
Harden Your Resiliency
Transform Your Datacenter
Transform Your Datacenter
Modernize Your Communications
Modernize Your Communications
Unleash Your Data
Unleash Your Data
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My experience with InterVision customer service has been very positive. If we have changes to make, InterVision responds very quickly and efficiently. They are an outstanding company to do business with.
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Move to the Cloud with Confidence

A shift to the cloud requires a comprehensive strategy and the expertise to migrate applications and processes. InterVision has assisted in hundreds of successful cloud migrations and offers a deep bench of certified cloud experts.

Our Cloud Offerings
Our Cloud Offerings
Our Hosted Offerings
Our Hosted Offerings
Connect with InterVision

Have a project or questions? We’d love the chance to connect. Complete the form and an InterVision expert will contact you within one business day.

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