Helpdesk

Get the help you need at the time you need it
Maximize Your Productivity

As your organization grows, technology becomes a focus for driving down costs and improving service. However, many IT departments must continue to do more with less, despite an increase in the number of employees to be supported. Too often, the success of an IT department depends upon the management of end user applications and interfaces. To help your IT team balance productivity, cost, and continuous attention to end users, InterVision offers Managed Helpdesk Services in a 24x7x365 model.

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[InterVision]’s best asset is their people. From project managers, to implementation specialists, to network guys, all have been top notch in their roles.
Free Your IT Staff to Innovate

Offloading end-user technical needs to InterVision’s support services means you’ll receive desktop and service support at the moment of need, which relieves your IT staff to tackle other pressing projects. No more having end users wait hours or days for assistance. Clients receive the following from our helpdesk services:

Gain a single point of contact for all end users
Extend your IT department with experienced experts
Access our Operations Center 24x7x365
Improve response time with nearly perfect SLAs
Reduce expenses
Maintain appropriate priorities
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Gain Coverage for Time-Consuming Tasks

InterVision offers flexible support solutions anytime, anywhere. If you have an issue to troubleshoot, a quick call or email to our Operations Center provides assistance. We’ve invested in the best IT staff, professionals with a multitude of certifications, to handle the day-to-day demands, so your team can get back to shaping your technology strategy.

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Incident management
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Password resets
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Operating system issue resolution
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Application access issue resolution
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Client portal troubleshooting
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OEM support with electronic case tracking
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Live Connect
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Microsoft, Apple, and Android-based device support
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Reporting
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User management (add/delete actions)
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Automated Windows patching
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Escalation to client resources
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Speak with an Expert

Ready to unburden your IT team? Speak with one of our experts to learn more about support services from InterVision.

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