Managed IT Services

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NetTend Managed IT Services

Managed IT Services

Simplify your life & reduce costs.

Your most critical business operations run through your IT infrastructure, and you can’t afford to have it running inefficiently. Controlling IT costs and limiting the impact of changing demands are key to keeping your business productive and competitive. 

InterVision’s NetTend monitors, supports
and helps maintain your technology
while you focus on your business.

InterVision’s NetTend Managed IT Services are designed specifically to simplify your life and cut your costs. NetTend extends your staff when limited resources challenge your effectiveness and put you at risk. Technology breaks. With NetTend, you no longer need to worry about your IT environment coming to a screeching halt. To help you understand your savings, all we ask is that you do the math.

Consider the man hours spent managing vendors, troubleshooting network issues and applying patches. Add to that the average cost to productivity when a device goes down. It can be surprisingly expensive.

NetTend provides a predictable IT cost. 

24x7 monitoring and support of your network, devices and firewalls is precisely what you get with NetTend Managed IT Services. Customization abounds with SLAs based on coverage hours, devices monitored and after-hours support requirements. With additional client management services available NetTend is a very flexible managed service that extends IT’s resource reach and also provides foundational support for InterVision’s managed security services, NetDefend™.  

Scalable & Always Working

What’s supported?

NetTend for Networks

Boost your network performance and improve end-user experience with experts watching over your network and optimizing its potential.

  • LAN
  • WAN
  • Wireless
  • Internet
  • Load Balancers
  • Traffic management
  • Network security

NetTend for Datacenter & Cloud Computing

Reduce datacenter complexity and better realize the benefits of lower operational cost and improved IT productivity

  • Servers
  • Storage
  • Switches and networking
  • Hypervisors
  • Converged and Hyperscale systems

NetTend for Voice & Collaboration

Maximize advanced collaboration technologies to drive heighten levels of productivity with customers, business partners and across the enterprise.

  • Cisco Unified Communications
  • Hosted Collaboration
  • Contact Center Support

NetTend for Security Infrastructure

Optimize your Security technologies to protect data and ensure regulatory compliance.

  • Firewall
  • URL Filters
  • Email Security
  • Web Security Gateways

What’s included?

24/7/365 Monitoring, Alerting and US-based Support

Customer Web Service Portal

Monitoring Portal

Remote Service Desk

Incident Management

Device & System Management

Change Management

Vendor Management & Escalations

Standard & Custom Reporting

System Analysis

Service Advisor

Enhanced Service Management & Deeper Coverage

Client Service Management provides tightly-bound service personnel, trained and capable of providing ongoing consultation, change management and support above and beyond NetTend. These designated experts augment the Hosted Cafe team to provide tight alignment with your business initiatives as determined by a mutually defined service management plan.

The Client Service Manager (CSM) provides extended administration based on the number of hours per month purchased Customer with the corresponding Service package.

  • Client relationship management and service coordination
  • Service(s) oversight and administration
  • Incident and problem management
  • Change coordination
  • Release coordination
  • Availability advisement
  • Performance advisement
  • Capacity advisement
  • Life-cycle management

The Client Service Engineer (CSE) provides enhanced technical expertise in these areas:

  • Incident and problem management
  • Change oversight and/or execution
  • Release oversight and/or execution
  • Availability administration
  • Performance administration
  • Capacity administration
  • Life-cycle administration
  • Technical advisement

The BIG picture

The Heartbeat of NetTend

As an integrated platform to monitor performance and configuration, Hosted Cafe provides visibility to service and component dashboards, and built-in SLA reporting. It uses SNMP, WMI, Syslogs, Traps and customer applications APIs to monitor an extensive variety of systems and applications.

Hosted Cafe

Proactive vs. Reactive Partnering

Customer Aspeq Holdings now enjoy the peace of mind a 24-hour monitored network brings to their organization and workload.

Simplify your life!

Get out from under the mundane IT tasks and start strategizing with the time you gain. Our Operations Center engineering team becomes a seamless extension of your support team.

Offload Support and Monitoring

The Operations Center supports devices, servers, storage and firewalls. The list goes on and on. Here’s what we support.

World-class Local Expertise

Next generation, local IT professionals making your business, their business. Our goal is your success. Get the overview.

Get In Touch

Want more information? Our service and support teams are here to answer all your questions.