Services / Support
As your organization grows, so does the technical support for your end users. And, with every new device you add, you add problems… someone’s Microsoft Office is buggy, someone needs a password reset, etc. One at a time, these problems are easy fixes, but taken in total, they bog down your IT support and hold back your business.
Maximize your productivity and offload to InterVision’s Support Services including Help Desk with industry-leading desktop support 24/7/365. No more waiting hours or days for help. It means your IT staff can get back to shaping a technology strategy that gets you closer to your goals.
With our highly skilled service/ help desk professionals with Microsoft Gold Partner and NetApp Support Services certifications, we are ready to resolve your services desk needs.
InterVision offers flexible support solutions anytime, anywhere. If you have an issue to troubleshoot, a quick call or email to our Operations Center provides assistance.
We’ve both invested in the best IT staff possible. We’ll handle the day-to-day so your team can get back to shaping your technology strategy.
- Access to our OC 24/7/365
- Incident management
- Live Connect
- Customer Portal
- NetApp Support with electronic case tracking via NetApp NOW
- Microsoft, Apple, and Android Based Device Support
- User Management (Add/Delete)
- Password Resets
- Operating System Issue Resolution
- Application Access Issue Resolution
- Automated Windows Patching
- Escalation to Customer Resources
NetTend® Managed IT Services
With NetTend, you no longer need to worry about your IT environment coming to a screeching halt.
NetDefend Managed Security Services
InterVision reinvented managed security with the NetDefend portfolio, covering the threat kill chain end to end.
Get In Touch
Want more information? Our service and support teams are here to answer all your questions.